Exchange Policy

At Kitchen Ware , we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a 48-hour exchange policy under the following terms:


1. Eligibility for Exchange

  • The product must be returned within 48 hours of delivery or purchase.
  • The item must be unused, undamaged, and in its original packaging with all tags and labels intact.
  • Proof of purchase (invoice or receipt) is required.

2. Non-Exchangeable Items

The following items are not eligible for exchange:

  • Customized or personalized products.
  • Perishable goods (if applicable).
  • Products marked as "non-returnable" or "final sale."

3. How to Initiate an Exchange

To initiate an exchange:

  1. Contact us at +923190700726 or email shopkitchenluxe@gmail.com with your order details.
  2. Visit our store at Nowshehra Road, Street No 5 B, Gujranwala, Pakistan, or arrange for the return via courier (shipping charges apply).

4. Refunds

We do not offer refunds unless the product is defective or damaged upon delivery. In such cases, we will replace the item or issue a refund after inspection.


5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or repair at no additional cost.


6. Contact Us

For assistance, please reach out to: